Syllabus and Books Recommeded for Postmaster Grade I Exam

Friday 27 April 20120 comments

SYLLABUS FOR DEPARTMENTAL COMPETITIVE EXAMINATION FOR THE POST
OF POSTMASTER GRADE- I


1.  The examination for Postmaster Grade– I, will consist of two papers of 100 questions & 90
      minutes duration each. The questions will be on the pattern of objective type multiple
      choice questions.(MCQ)

2.   Syllabus for these two papers is given below.

PAPER – I

1.  CUSTOMER SERVICE & GRIEVANCES:-
a.  Post Office Guide Part – I          
b.  Compendium of Processing & Disposal of Public Complaints    
c.  Knowledge about DOPG, DOARPG & RTI Cases        
d.  Consumer forum/Post forum/Citizen Charter          
e.  C.C.S (C.C.A) Rules          
f.  C.C.S Conduct Rules          
g.  General Financial Rules          

2.  POSTAL OPERATIONS
a.  Postal Manual Volume V          
b.  Postal Manual Volume VI part I, II & III      
c.  Financial Handbook Volume – II        
d.  Post Office Savings Bank Manual Volume I & II
e.  Project Arrow- Blue Book        

PAPER –II

a.  Knowledge of products & services of Department of Posts.
b.  Marketing:- Principles of Marketing assessment of related products & services.
c.  PLI/RPLI, Post Office Insurance Fund Rules: Outline knowledge about insurance schemes,
    Mutual fund & other financial products & services in the market.
d.  General Awareness & Current affairs, including general mental ability test covering
    reasoning (verbal & non-verbal), Numerical analysis(arithmetic) & basic mathematical
    equations & statistical tools like mean, median, mode, graphical representation of data,
    comprehension & basic language skills.
e.  General principles of technology.
f.  Basic technology requirement- Computer, server, laptop.
g.  Connectivity of Computers.


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