OF POSTMASTER GRADE- I
1. The examination for Postmaster Grade– I, will consist of two papers of 100 questions & 90
minutes duration each. The questions will be on the pattern of objective type multiple
choice questions.(MCQ)
2. Syllabus for these two papers is given below.
PAPER – I
1. CUSTOMER SERVICE & GRIEVANCES:-
a. Post Office Guide Part – I
b. Compendium of Processing & Disposal of Public Complaints
c. Knowledge about DOPG, DOARPG & RTI Cases
d. Consumer forum/Post forum/Citizen Charter
e. C.C.S (C.C.A) Rules
f. C.C.S Conduct Rules
g. General Financial Rules
2. POSTAL OPERATIONS
a. Postal Manual Volume V
b. Postal Manual Volume VI part I, II & III
c. Financial Handbook Volume – II
d. Post Office Savings Bank Manual Volume I & II
e. Project Arrow- Blue Book
PAPER –II
a. Knowledge of products & services of Department of Posts.
b. Marketing:- Principles of Marketing assessment of related products & services.
c. PLI/RPLI, Post Office Insurance Fund Rules: Outline knowledge about insurance schemes,
Mutual fund & other financial products & services in the market.
d. General Awareness & Current affairs, including general mental ability test covering
reasoning (verbal & non-verbal), Numerical analysis(arithmetic) & basic mathematical
equations & statistical tools like mean, median, mode, graphical representation of data,
comprehension & basic language skills.
e. General principles of technology.
f. Basic technology requirement- Computer, server, laptop.
g. Connectivity of Computers.
